Last Updated: [Current Date]

At RBD OUTLET, we stand behind the quality of our premium tools, workwear, and family apparel. We want you to be completely satisfied with your purchase. If you’re not happy, our straightforward returns and exchanges process is here to help—just like our secure checkout and reliable global shipping.

Our Return & Exchange Promise

We offer a 15-day return or exchange window from the date you receive your order. Whether you’ve purchased DeWalt tools, kids’ footwear, hoodies, jackets, or any item from our broad selection, we’re committed to making things right.

Step-by-Step Return/Exchange Process

  1. Initiate Your Request
    Contact our customer service team within 15 days of delivery at [email protected]. Use the template below to ensure we have all necessary information.
  2. Receive Authorization & Instructions
    Our Kansas City-based team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed return instructions.
  3. Package Your Item
    Securely pack the item in its original packaging, including all tags, accessories, and protective materials. Include a copy of your order confirmation or packing slip.
  4. Ship Your Return
    Send the package to our operational hub at:
    RBD OUTLET Returns
    3501 White Oak Drive
    Kansas City, US 64131
    Note: Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective product.
  5. Processing & Completion
    Once we receive and inspect your return (typically within 3-5 business days), we’ll process your refund or ship your exchange item according to your preference.

Return/Exchange Request Template

Copy and paste the template below into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear RBD OUTLET Team, I would like to request a [return/exchange] for my recent order. Order Number: [Please provide] Date of Delivery: [Please provide] Item(s) for Return/Exchange: [Product name, size, color, etc.] Reason for Return/Exchange: [e.g., wrong size, defective, not as described] Preferred Resolution: [ ] Refund to original payment method [ ] Exchange for: [Product name, size, color, etc.] [ ] Store credit Shipping Address (for exchanges): [Your full address] Please provide your RMA number and return instructions. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number (optional)]

Refund Timeline & Methods

We process refunds promptly, reflecting our commitment to straightforward, secure transactions:

  • Processing Time: 3-5 business days after we receive and inspect your return.
  • Refund Method: Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Bank/Card Processing: Depending on your financial institution, it may take 5-10 business days for the refund to appear on your statement.
  • Exchange Shipping: Exchange items are shipped via your preferred method (Standard or Free Shipping) once the return is approved.

Important Exceptions & Non-Returnable Items

To ensure safety, hygiene, and compliance, the following items cannot be returned or exchanged unless they arrive defective or damaged:

  • Footwear & Boots that show signs of wear, have been used outdoors, or have damaged original soles.
  • Hats for hygiene reasons, unless the original packaging is unopened and tags are attached.
  • Personalized or custom-made items (if offered).
  • Items that are not in their original condition, are damaged due to customer misuse, or are missing tags or parts.

Analysis Note: Based on your website menu and content, your core categories include practical, often durable goods like Boots, Footwear, and Hats. These items have hygiene or wear-related considerations that typically limit returns once used.

Exchange-Only Items

For items from the following categories, we generally prefer exchanges for size or color (subject to availability) rather than refunds, to better serve our community of active families and tradespeople:

Big Kids / Juniors Little Kids / Preschool Toddlers / Infants MEN’s & WOMEN’s Apparel

This helps us maintain our broad inventory of family essentials and workwear.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, contact us immediately at [email protected]. We will cover all return shipping costs and expedite a replacement or refund.

Need Help? Contact Our Team

Our team in Kansas City is here to assist with any questions about returns, exchanges, or your order.

Email: [email protected]
Operational Address: 3501 White Oak Drive, Kansas City, US 64131
Response Time: We aim to respond within 1-2 business days.

© RBD OUTLET – Your reliable, broad, and direct source for premium tools and family essentials.
Operational Address: 3501 White Oak Drive, Kansas City, US 64131