At RBD OUTLET, we’re committed to providing reliable service for our community of families, tradespeople, and practical shoppers. Our straightforward shipping and returns processes reflect our dedication to your satisfaction—just like our secure checkout and premium product selection.
Shipping Information
Order Processing Time
We process all orders within 1-2 business days after payment confirmation. You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
We offer two reliable shipping options to serve our global customers (excluding some remote areas and parts of Asia):
| Shipping Method | Carrier | Cost | Delivery Time After Shipment | Best For |
|---|---|---|---|---|
| Standard Shipping | DHL or FedEx | $12.95 | 10-15 business days | Faster delivery, reliable tracking |
| Free Shipping | EMS | FREE on orders over $50 | 15-25 business days | Budget-friendly option for larger orders |
Note: Delivery times are estimates and may vary based on destination, customs processing, and carrier schedules. You can track your order using the tracking number provided in your shipping confirmation email.
Accepted Payment Methods
We accept secure payments through: Visa, MasterCard, JCB, and PayPal.
Returns & Exchanges Policy
We stand behind the quality of our premium tools, workwear, and family apparel. If you’re not completely satisfied, our straightforward returns and exchanges process is here to help.
Our Return & Exchange Promise
We offer a 15-day return or exchange window from the date you receive your order. Whether you’ve purchased DeWalt tools, kids’ footwear, hoodies, jackets, or any item from our broad selection, we’re committed to making things right.
Step-by-Step Return/Exchange Process
Contact our customer service team within 15 days of delivery at [email protected]. Use the template below to ensure we have all necessary information.
Our Kansas City-based team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed return instructions.
Securely pack the item in its original packaging, including all tags, accessories, and protective materials. Include a copy of your order confirmation or packing slip.
Send the package to our operational hub at:
RBD OUTLET Returns
3501 White Oak Drive
Kansas City, US 64131
Note: Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective product.
Once we receive and inspect your return (typically within 3-5 business days), we’ll process your refund or ship your exchange item according to your preference.
Return/Exchange Request Template
Copy and paste the template below into your email to [email protected]:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear RBD OUTLET Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Please provide]
Date of Delivery: [Please provide]
Item(s) for Return/Exchange: [Product name, size, color, etc.]
Reason for Return/Exchange: [e.g., wrong size, defective, not as described]
Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for: [Product name, size, color, etc.]
[ ] Store credit
Shipping Address (for exchanges): [Your full address]
Please provide your RMA number and return instructions.
Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number (optional)]
Refund Timeline & Methods
We process refunds promptly, reflecting our commitment to straightforward, secure transactions:
- Processing Time: 3-5 business days after we receive and inspect your return.
- Refund Method: Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
- Bank/Card Processing: Depending on your financial institution, it may take 5-10 business days for the refund to appear on your statement.
- Exchange Shipping: Exchange items are shipped via your preferred method (Standard or Free Shipping) once the return is approved.
Important Exceptions & Non-Returnable Items
To ensure safety, hygiene, and compliance, the following items cannot be returned or exchanged unless they arrive defective or damaged:
- Footwear & Boots that show signs of wear, have been used outdoors, or have damaged original soles.
- Hats for hygiene reasons, unless the original packaging is unopened and tags are attached.
- Personalized or custom-made items (if offered).
- Items that are not in their original condition, are damaged due to customer misuse, or are missing tags or parts.
Exchange-Only Preference: For items from our family apparel categories, we generally prefer exchanges for size or color (subject to availability) rather than refunds. This helps us maintain our broad inventory of family essentials and workwear for our community. Affected categories include:
Big Kids / Juniors Little Kids / Preschool Toddlers / Infants MEN’s Apparel WOMEN’s Apparel
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, contact us immediately at [email protected]. We will cover all return shipping costs and expedite a replacement or refund.
Need Help? Contact Our Team
Our team in Kansas City is here to assist with any questions about returns, exchanges, or your order.
Email: [email protected]
Operational Address: 3501 White Oak Drive, Kansas City, US 64131
Response Time: We aim to respond within 1-2 business days.