Term and Conditions

1. Acceptance of Terms

By accessing and using the RBD OUTLET website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

2. User Responsibilities and Account Security

2.1 Account Creation and Security

When creating an account or making a purchase, you agree to:

• Provide accurate, current, and complete information
• Maintain the security of your password and account
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

2.2 Acceptable Use

You agree not to:

• Use our website for any illegal purpose or in violation of any laws
• Attempt to gain unauthorized access to any portion of our website
• Interfere with the proper working of our website
• Use any automated means to access our website without our permission

3. Products and Services Description

3.1 Product Information

RBD OUTLET offers a broad selection of premium tools, workwear, and family apparel including:

• Family Apparel: Clothing for Toddlers/Infants, Little Kids/Preschool, Big Kids/Juniors, Kids, MEN, and WOMEN
• Footwear: Boots and other footwear for various needs
• Workwear & Tools: Durable work clothing and professional tools
• Accessories: Hats, hoodies, jackets, and other essentials

3.2 Product Availability and Pricing

We strive to maintain accurate inventory information, but all products are subject to availability. Prices are subject to change without notice. We reserve the right to limit quantities and discontinue products at any time.

3.3 Product Descriptions

We make every effort to display product colors and images as accurately as possible. However, we cannot guarantee that your device’s display will accurately reflect product colors. Product dimensions and weights are approximate.

4. Orders and Payment Terms

4.1 Order Acceptance

Your order constitutes an offer to purchase products from RBD OUTLET. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, errors in product or pricing information, or issues identified by our fraud detection systems.

4.2 Payment Methods

We accept the following secure payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed through secure payment gateways. By providing payment information, you represent that you are authorized to use the payment method.

4.3 Order Processing

We process all orders within 1-2 business days after payment confirmation. You will receive a confirmation email with tracking information once your order ships.

4.4 Shipping and Delivery

We offer reliable shipping options to serve our global customers (excluding some remote areas and parts of Asia):

• Standard Shipping: Via DHL or FedEx, $12.95, delivered within 10-15 business days after shipment
• Free Shipping: Via EMS, free on orders over $50, delivered within 15-25 business days after shipment

Delivery times are estimates and may vary based on destination, customs processing, and carrier schedules.

5. Returns, Exchanges, and Refunds

5.1 Return and Exchange Policy

We offer a 15-day return or exchange window from the date you receive your order. To initiate a return or exchange:

1. Contact our customer service team within 15 days of delivery at [email protected]
2. Our team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and instructions
3. Securely pack the item in its original packaging with all tags and accessories
4. Ship to: RBD OUTLET Returns, 3501 White Oak Drive, Kansas City, US 64131
5. We process returns within 3-5 business days of receipt

5.2 Refund Processing

Refunds are issued to your original payment method within 3-5 business days after we receive and inspect your return. Depending on your financial institution, it may take 5-10 business days for the refund to appear on your statement.

5.3 Non-Returnable Items

For safety, hygiene, and compliance, the following items cannot be returned or exchanged unless defective:

• Footwear & Boots showing signs of wear, used outdoors, or with damaged soles
• Hats (for hygiene reasons) unless original packaging is unopened with tags attached
• Personalized or custom-made items
• Items not in original condition, damaged due to misuse, or missing tags/parts

5.4 Exchange Preference for Family Apparel

For items from our family apparel categories, we generally prefer exchanges for size or color (subject to availability) rather than refunds. This helps us maintain our broad inventory for our community.

6. Intellectual Property

All content on the RBD OUTLET website, including text, graphics, logos, images, and software, is the property of RBD OUTLET or its content suppliers and is protected by international copyright and intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any content from our website without our express written permission.

7. Limitation of Liability

7.1 General Limitation

To the fullest extent permitted by law, RBD OUTLET shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our website or products.

7.2 Product Liability

Our liability for any product sold through our website is limited to the purchase price of that product. We are not responsible for any damages arising from misuse of products.

7.3 Website Operation

We do not guarantee that our website will be uninterrupted, secure, or error-free. We reserve the right to modify or discontinue our website at any time without notice.

8. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy, which is incorporated into these Terms and Conditions, explains how we collect, use, and protect your personal information. By using our website, you consent to our collection and use of information as described in our Privacy Policy.

9. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the United States and the State of Missouri. Any disputes arising from these terms or your use of our website shall be resolved in the courts located in Kansas City, Missouri.

10. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of our website after any changes indicates your acceptance of the modified terms. We encourage you to review these terms periodically.

11. Contact Information